All of our products are delivered from Canada via FedEx service to your door. This means that, once your order processed, we can deliver to a Canadian or US address within 2 business days. We can deliver to a European address within 3-5 business days, and an Asian address within 5-7 business days.
As soon as your order is sent out, you will be sent an Order Sent email. This will contain the shipping details for your order and a unique tracking number. You will be able to track the status of your delivery via the online tools offered by our preferred courier. Further instructions will be included within your Order Dispatched” email. We do everything we can to process all orders within 5 business days.
Please contact us immediately if your product is not complete or incorrect when delivered. You should contact us within 15 business days of receiving the item.
We will organise a replacement to be delivered to your house as soon as possible. We will also plan for the damaged/incorrect item to be returned to us.
We offer a twelve-month warranty, which covers the cost of parts and services to correct faults on the 3D scanners that we sell. As soon as you discover the fault, please contact us and we will confirm with you the best way of returning your product to us for prompt repairs.
If we cannot repair your product, we will offer you a replacement.
Please see our Guarantee and Terms and Conditions for more details.
We offer at least a one-year warranty on all of our 3D scanners from the date of delivery, which cover parts and labor. The warranty does not cover any faults caused by accident, neglect, misuse, clogging, leveling or normal wear and tear.
Please see our Warranty and Terms and Conditions for more details.
The USB stick provided with your peel 3d scanner includes a PDF manual that describes the use of your equipment. peel 3d software also has contextual help directly integrated into it to help you understand the use of each feature
Videos will also be added to our Gallery shortly to describe the use and features of peel 3d. Stay tuned for more details.
The one thing you will need is a computer to connect your scanner to. There are plenty of different options available; however, peel 3d is fairly demanding in terms of resources. Make sure your computer is as recent as possible.
Please see our Software section for more details.