To create an account, please click the link below to reach the Web Access Request form for our Customer Center:

https://support.creaform3d.com/en/web-access-request.aspx

You will then need to complete the form and click Submit Request.

Your request will be processed in the next 24 hours; a confirmation will be sent to you as soon as it is approved.

Once your account is approved, open the Product Manager of you Peel software and click on Connect to online services. Simply enter your credentials and click in the Connect checkbox.

You will then be able to access and manage all your product and licenses directly from the software. 

If the software returns you a License Expired message, simply click on the Update License button.

Make sure that you are correctly connected to the Online Services by checking the Connect box when entering your credentials. 

Don’t have an account yet? Follow the instruction in the Create a Customer Center account section above to keep track of your product and all necessary files.

There is only one type of licensing for all Peel systems, which is a .clf file. Here are some characteristics of these licenses:

        - No internet connection is needed to use them.

        - To update a license for products, you can either:

                - Click on the new license available button in the Product Manager

                   (connected to Online Services).

                - Download the .clf license file from the Customer Center, open the Product Manager,

                   select the product in the list, click on change and browse the new license file.

        - The .clf license file is always copied to the USB key (in the License folder) provided with the

           product when shipped.

Explanation

This problem happens if the license file is invalid or has not been properly copied in the installation folder of Peel 3D.

Solution

Download the latest license file from the Creaform Customer Center and copy it manually in the folder C:\Program Files\Peel3D\License.

As the scanning module of Peel 3D works with the scanner license itself, the Peel2Cad module requires a hardware licenses (also called Dongle), which is a license type that requires a dongle to be connected on the computer to be activated. Here are some characteristics of these licenses:

        - No internet connection is needed to use them.

        -  To update the license on a dongle, the user needs to either:

                - Download the .cku license file from the Customer Center and double-click on it while the

                   dongle is connected.

                - Click on the Update button in the Product Manager (connected to Online Services) while

                   the dongle is connected.

        - A hardware license is always shipped to customers with the following items:

                - Dongle

                - USB key containing the installer, and the .cku license file.

                - Blu-ray disk pocket with 3 USB slots (one left empty).

If the option in the product manager are unavailable (greyed out), simply do the following:

        -  Close the software.

        -  Launch the Product Manager as administrator (right click – Run as Administrator) directly from the Windows Start Menu (All Programs – Peel 3D - Product Manager). Make sure to retry this step twice.