First Check

The first thing to do is to open the computer’s Device Manager and check if all the necessary devices are properly installed. For a Peel 1 scanner, there should be 3 devices:

        - 2 (3D USB Imaging Device Type 1.2)

        - 1 color camera (3D USB Imaging Device 1.1)

        - 1 electronic controller (3D USB Controller Device or WinUSB Device)

        - 1 USB Hub

It is recommended to compare the device manager when the scanner is plugged-in with when it isn’t to identify which device is detected.

All Drivers Installed

  Explanation

If all the drivers are properly installed, it usually means that the scanner currently detected is not the one selected in the Product Manager.

   Solutions

        - Make sure the scanner physically connected is the one activated in the Product Manager.

        - Make sure the latest calibration (.CST) file has been uploaded in the Product Manager. 

        - Make sure the user has writing and reading rights in the folder C:\Program Files\ Peel3D

        - Make sure there is no antivirus blocking the access or isolating the files in the folder

           C:\Program Files\Peel3D

Missing Drivers

   Explanation

If there are missing drivers, it can be either a power problem, a hardware problem or a driver installation problem.

   Solutions

        - Make sure all the cables are properly connected and do not seem damaged.

        - If the scanner power LED is not on when connected, try another power outlet and, if possible, another power supply.

        - Try to connect the scanner to another USB 2.0 port.

        - In the computer's Device Manager, click on the button Scan for hardware changes.

        - Try a manual update of the drivers:

               1. For the controller, go to C:\Program Files\Peel3D \Drivers\3DUsbController.

               2. For the camera(s), go to C:\Program Files\ Peel3D \Drivers\3DUsbImaging.

               3. Right-click on exe.

               4. Select Run as administrator.

        - If possible, try another USB cable.

        - If possible, try another computer (different model ideally).

        - Re-install the software (make sure the latest version is being installed).

Explanation

These error codes are very generic and are usually pointing to a problem when trying to communicate with the cameras.

Solutions

        - Unplug any other potentially conflicting USB devices connected to the computer (webcam, printer, etc.)

        - Make sure the scanner physically connected is the one activated in the Product Manager.

        - Try to connect the scanner to another USB 2.0 or 3.0 port.

        - If possible, try another USB cable.

        -  Re-install the software (make sure the latest version is being installed).

        - If possible, try another computer (different model ideally).

Explanation

This error code means there is a problem while trying to initialize one or both camera(s) of the scanner.

Solutions

        - Try to restart the software.

        - Try to disconnect the scanner (power and USB on scanner side + USB on computer side) and reconnect it.

        - Try to connect the scanner to another USB 2.0 or 3.0 port.

        - Try to restart the computer.

        - If possible, try another computer (different model ideally).

        - Unplug any other potentially conflicting USB devices connected to the computer (webcam, printer, etc.)

        - If possible, try another USB cable.

Explanation

This error code means there is a problem while trying to initialize the electronic controller inside the scanner.

Solutions

        - Try to restart the software.

        - Try to disconnect the scanner (power and USB on scanner side + USB on computer side) and reconnect it.

        - Try to restart the computer.

The acquisition is too slow.

Make sure there is enough RAM in the computer: a projection size of 4096x4096 with 150 DPI requires 16 GB of RAM and a projection size of 8192x8192 requires 32 GB of RAM.

There are missing parts in the texture.

Make sure the option Automatic projectionis selected.

The texture is not displayed.

        - Make sure the color option is activated for the scanner selected in the Product Manager.

        - Make sure the option Capture Texture has been checked in the Project section (Project node in the project tree).

        - Make sure the option Apply Texture is selected in the Texture section (Texture node in the project tree).

        - Make sure the option Show Textureis selected in the right-click menu of the 3D Navigation Window.

        - Make sure the eye, next to the Texture node in the project tree, is opened.

        - Make sure there is enough data in the scan to form a surface.