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Here's a quick troubleshooting guide to help you get your scanner up and running. Remember to take a look at our new best practice videos.

Installation issue

Corrupted Installer


    The installer got corrupted during the download process.


    The installer may be incomplete or corrupted. Try to download again (disable antivirus if possible) before reinstalling.


Other issues

    Many installation issues can easily be solved by the following 2 options:

      - Update Windows

      - Disable antivirus

Starting Issues

3D Graphical Issues | Random Crashes | Internal Errors

Product Manager does not open or crashes while opening

Minimum system requirements